Home Depot Breach Update

The recent data breach announced by Home Depot at its stores in the U.S. and Canada between April 11, 2014 and September 7, 2014 has created a high number of inquiries from Harvard University Employees Credit Union members regarding the security of their credit and debit card accounts.

We want to assure our members that their accounts with us are monitored 24/7 by an experienced team of security professionals for any suspicious or potentially fraudulent activity. Harvard University Employees Credit Union has the most advanced fraud detection and prevention technology to guard members’ credit and debit accounts against unauthorized access and use. Here’s a quick update for your peace of mind:

• We are aware of the accounts that are known to have been used at Home Depot stores on the dates noted above and we are watching the activity on these accounts closely.
• Our member service contact centers are experiencing unusually high call volume as a result of this breach and the coverage it has received in the media. Unless you see any suspect transactions on your credit or debit accounts, there is no need to call.
• If our security team observes any unusual activity on member accounts, we will contact members immediately to determine whether the transaction activity is legitimate and authorized.
• It is also a good practice for members to keep a watchful eye on their accounts and transactions and look for any unauthorized activity or purchases.

We will continue to monitor all members’ accounts for suspicious activity and will notify our cardholders if any fraudulent activity is detected.